Privacy policy.

About this policy

Last updated: 3 October 2026

This policy explains how [Company name], trading as Stori ("Stori", "we", "us" or "our"), collects and uses personal information when you visit wearestori.com, contact us or work with us. We are the controller of your personal information for these purposes.

Information we collect

When you get in touch through our enquiry form or by email, we collect the details you give us. This may include your name, email address, phone number, business name, location and anything you tell us in your message.

When you visit the website, we and our website provider may collect technical information such as your IP address, browser and device type, the pages you visit and how you arrived. Some of this is collected using cookies. See our Cookie Policy for more.

If you become a client, we also keep the information needed to run the project and manage our business, such as contact details, correspondence and billing records.

Our lawful bases

We only use personal information when the law allows us to. Depending on the situation, we rely on:

Our legitimate interests in responding to enquiries, running our business and improving the website.

Performing a contract with you, or taking steps at your request before entering into one.

Complying with our legal obligations, for example keeping financial records.

Your consent, for non-essential cookies. You can withdraw consent at any time.

Who we share it with

We never sell your personal information. We only share it with trusted providers who help us run our business, such as our website platform (Squarespace), email provider and accountants, and only as far as they need it. We may also share information where the law requires us to.

International transfers

Some of our providers, including Squarespace, may process information outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual protections.

How long we keep it

We keep enquiry information for up to two years if we don't go on to work together. We keep client records for up to six years after a project ends, to meet legal and accounting requirements. After that, we delete or anonymise it.

Keeping it secure

We use appropriate technical and organisational measures to protect your information, and we only give access to people who need it.

Your rights

Under UK data protection law, you have the right to:

Ask for a copy of the personal information we hold about you.

Ask us to correct information that is inaccurate or incomplete.

Ask us to delete your information, or to restrict how we use it.

Object to us using your information based on our legitimate interests.

Ask us to transfer your information to another organisation.

Withdraw your consent at any time, where we rely on it.

To use any of these rights, email hello@wearestori.com. We'll respond within one month.

If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We'd appreciate the chance to put things right first, so please contact us.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact us

For any questions about this policy or your information, email hello@wearestori.com.